What is Discover Sport?
Discover Sport is a platform where users can upload sports clips, create personalized viewing channels, and engage with other users through comments and likes. You will also receive notifications when people interact with your content.
How do I create an account on Discover Sport?
To create an account, you'll need a unique username and a valid email address. Simply click on the "Sign Up" button on the homepage and follow the instructions.
What types of content can I upload to Discover Sport?
You can upload sports clips of various types and formats. Supported video formats include MP4, AVI, MOV, and MKV.
What are the supported formats for thumbnail uploads?
Thumbnails can be uploaded in JPEG, PNG, and GIF formats.
Is there a maximum file size for uploads?
Yes, the maximum file size for any upload is 2GB.
How do I create a viewing channel?
After registering, log in to your account and go to the "Profile" section. From there, you can customize your channel, upload videos, and manage your content.
Can other users interact with my content?
Yes, other users can like, dislike, and comment on your sports clips. You will receive notifications for these interactions to keep you updated.
How do I get notifications for interactions with my content?
Notifications are automatically enabled. You will receive alerts via email and on your dashboard whenever someone likes, dislikes, or comments on your uploads.
Can I manage or delete comments on my videos?
As the channel owner, you can choose to enable or disable comments when uploading a video. However, once comments are enabled, you will not be able to manage or delete individual comments on your videos. The commenter on the video does, however, have the ability to edit or delete their comment. As the channel owner, you can flag and report any comments that you may deem as not appropriate.
Can I delete the videos that I uploaded?
Currently, as a channel owner, you cannot delete the videos you uploaded directly. This functionality is being worked on and will be available soon. In the meantime, any video deletions can be requested via telephone on 087 059 7678 or via email at
support@discoversport.com.
Are there any community guidelines I should be aware of?
Yes, Discover Sport has community guidelines to ensure a positive experience for all users. These include rules against harassment, hate speech, and copyright infringement. You can find the full guidelines in the "Community Guidelines" section of our site.
What should I do if I encounter a problem on the site?
If you encounter any issues, please visit our "FAQ’s" or contact our support team via the "HELP" page for assistance.
DISCOVER SPORT VIDEO UPLOAD FAQS
How do I upload a video to Discover Sport?
To upload a video, log in to your account, navigate to the "Upload" section, and follow the instructions to select and upload your video file.
What should I do if my video upload fails?
If your video upload fails, check the following:
- Ensure your video file is in a supported format (MP4, AVI, MOV, MKV).
- Verify that the file size does not exceed 2GB.
- Check your internet connection and try uploading again.
- Clear your browser cache and cookies.
- If the problem persists, contact our support team for further assistance.
Why is my video taking a long time to upload?
The upload time can vary based on your internet speed and the size of the video file. For faster uploads, ensure you have a stable and high-speed internet connection.
Can I upload multiple videos at once?
Currently, Discover Sport supports uploading one video at a time. You will need to repeat the upload process for each video.
VIDEO PLAYBACK TROUBLESHOOTING FOR DISCOVER SPORT
Why isn't my video playing on the OTT platform?
If your video isn't playing, try the following troubleshooting steps:
- Ensure you have a stable internet connection.
- Refresh the page or restart your browser.
- Clear your browser's cache and cookies.
- Disable any browser extensions that might interfere with video playback.
- Try playing the video on a different device or browser.
Why is the video buffering or playing slowly?
Video buffering or slow playback can be caused by:
- Slow internet connection: Ensure you have a strong and stable connection.
- High traffic on the platform: Try watching the video during off-peak hours.
- Device performance: Close any unnecessary applications running in the background to free up system resources.
What should I do if the video quality is poor?
If the video quality is poor, you can:
- Check your internet speed and ensure it's sufficient for high-quality streaming.
- Adjust the video quality settings in the player (if available).
- Ensure no other devices on your network are consuming large amounts of bandwidth.
DISCOVER SPORT CONNECTIVITY-RELATED ISSUES AND TIPS
How can I improve my internet connection for better video upload and playback?
To improve your internet connection:
- Use a wired connection instead of Wi-Fi for more stable performance.
- Position your router in a central location and away from obstructions.
- Upgrade to a higher speed internet plan if necessary.
- Limit the number of devices connected to your network while uploading or streaming videos.
What should I do if I keep losing my internet connection?
If you frequently lose your internet connection:
- Restart your router and modem.
- Check for any service outages in your area with your internet provider.
- Update your router's firmware.
- Reduce interference by keeping electronic devices away from your router.
Are there specific browser requirements for using Discover Sport?
Discover Sport is compatible with most modern browsers. For the best experience, use the latest version of Chrome, Firefox, Safari, or Edge.